Who Is Behind This Policy
This Privacy Policy covers the website operating under the domain casinohermesuk.com, referred to throughout as "Casino Hermes," "we," "our," or "us." Anyone who visits, registers, or otherwise engages with what the site offers falls under the scope of this policy. If you're on this page, it applies to you.
What Information We Collect and When
Information flows to us in different ways depending on how you use the site. Here's a breakdown of the main categories:
Information You Give Us Directly
- Name and surname provided during account registration
- Date of birth (used to verify eligibility to use our services)
- Email address and contact details
- Any documents submitted when we ask for identity verification
- Messages or queries sent to our support team
Information Collected Automatically
- IP address and general location data derived from it
- Browser type and device details
- Pages visited on our site and time spent on them
- Session logs that track actions taken on your account
- Cookie data — more on that further below
Information From Third Parties
In some situations, we receive data from outside sources. For example, when a third-party service assists with verifying who you are, or when analytics providers pass back aggregated usage data. We only accept this type of information when there's a clear, legitimate reason for it.
Why We Use Your Information
We don't collect data for the sake of it. Each piece of information serves a defined purpose:
| Type of Data | What It's Used For |
| Registration details | Creating and managing your account |
| Identity verification documents | Confirming you meet eligibility requirements |
| Email address | Sending account-related notifications and, where agreed, promotional updates |
| Technical and session data | Keeping the platform stable and secure |
| Usage patterns | Understanding how the site is used so we can improve it |
| Communication records | Resolving support queries and keeping a history of interactions |
The Legal Reasons We Process Your Data
Data protection frameworks generally require that every use of personal data has a lawful basis. The ones that apply to our processing are:
- Contract performance – We need your information to deliver the services you've signed up for
- Legal obligations – Certain data must be retained to comply with regulations we operate under
- Legitimate interests – Improving our platform and keeping it secure are interests that benefit both sides
- Consent – Where you've opted in, such as for marketing emails, we rely on the permission you gave us
Cookies and Tracking Technologies
Cookies are small files stored on your device when you visit our site. They serve different purposes — some are essential to how the site functions, others help us understand what's working well and what isn't.
Types of Cookies We Use
- Essential cookies: These keep the site running properly. Without them, basic features like logging in wouldn't work.
- Analytics cookies: These collect anonymous data about how visitors move through the site, which helps us make improvements.
- Preference cookies: These remember settings you've chosen, like language preferences.
- Marketing cookies: Used only where you've consented, to show you content that may be relevant to you.
You can control or remove cookies through your browser settings at any time. Be aware that disabling certain cookies may affect how well some parts of the site work for you.
Who Else Sees Your Data
We don't sell personal information to anyone. There are, however, specific circumstances under which data is shared:
- Service providers: Companies that help us run the platform — such as hosting services, identity verification tools, and customer support software — may access certain data to perform their role. They are contractually required to handle it with the same level of care we apply.
- Regulatory and legal bodies: If we receive a lawful request from an authority, or if we're required to comply with a legal obligation, we'll share what we're required to share — no more.
- Business transfers: If Casino Hermes goes through a structural change such as a merger or acquisition, user data may transfer as part of that process. We would notify you in advance if that were to happen.
International Data Transfers
Some of the tools we rely on operate in countries outside of your own. When data crosses international borders, we take steps to ensure it stays protected — typically by using standard contractual clauses or working only with providers who meet recognized data protection standards.
How Long We Keep Your Information
We don't hold onto data longer than we need to. In general:
- Account data is kept for as long as your account remains active
- After an account is closed, certain records may be retained to satisfy legal retention requirements
- Communication logs are kept for a reasonable period to handle any follow-up queries
- Analytics data is typically held in aggregated, anonymized form and doesn't carry personal identifiers
Your Rights Over Your Data
You have real control here. Depending on where you're located, you may be entitled to:
- Request a copy of the personal data we hold about you
- Ask us to correct information that's inaccurate or out of date
- Request deletion of your data, subject to any legal obligations we may have to keep it
- Object to certain types of processing, including direct marketing
- Ask us to restrict how we use your data while a dispute is being resolved
- Withdraw consent at any time where we process data based on consent
To exercise any of these rights, just reach out to us at the contact details provided at the end of this document. We'll respond within a reasonable timeframe — typically no longer than 30 days.
Keeping Children Off the Platform
Our services are strictly for adults. We do not knowingly collect information from anyone under the legal age of access in their jurisdiction. If we become aware that a minor has provided us with personal data, we will delete it promptly. If you suspect this has happened, please contact us directly.
Links to External Sites
Our platform may include links to other websites from time to time. Once you leave Casino Hermes and land on a third-party site, this policy no longer applies. We have no control over what those other sites do with your information, so we'd encourage you to check their privacy practices directly.
Changes to This Privacy Policy
This policy gets reviewed periodically and updated when necessary. When something significant changes, we'll make an effort to flag it clearly — whether through an in-site notification or by updating the document with a notice at the top. Continued use of the platform after changes have been published means you're aware of the revised terms.
Frequently Asked Questions
Can I ask Casino Hermes to delete all my data?
Yes, in most cases. You can request deletion of your personal data by contacting support. There are some situations where we're required by law to keep certain records for a set period, but we'll be transparent with you about what applies and why.
Does Casino Hermes share my data with advertisers?
No. We do not sell or hand over personal information to advertising companies. Where marketing-related cookies exist, they function within the boundaries explained in our cookies section and are only active with your consent.
How can I stop receiving marketing emails?
Every marketing email we send includes an unsubscribe option. You can also contact our support team directly and request to be removed from promotional communications. We'll action that promptly.
What if I think my data has been handled incorrectly?
Start by reaching out to us so we have the chance to look into it. If you're not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in your country.
Is it safe to submit documents for verification?
We use secure, encrypted channels for handling sensitive submissions. Documents are accessed only by authorized personnel and stored with appropriate safeguards. We keep them only for as long as required.
Contact Us
If you have any questions about this policy, want to exercise your data rights, or have a concern you'd like us to address, our technical support team is available at:
Email: support@casinohermesuk.com
We'll do our best to respond clearly and without unnecessary delay.